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Frequently Asked Questions

What is your return policy?

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.

Can I return my order?

Yes, we accept returns within 14 days of receiving the goods, provided the item is unused and in its original packaging. Please contact our customer service for processing.

When will I receive my order?

We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.

Are the materials safe for my pet?

Yes — all products in our store have been tested for hazardous chemicals and are safe for use with pets.

How do I reach customer service?

Simply write to us using the contact form on our website. We usually respond within 24 hours.

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