Returns Policy

We have a 14-day return policy, which means customers have 14 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition that it was received — unworn or unused, with tags, and in its original packaging. Additionally, the receipt or proof of purchase will be required. To initiate a return, you can contact us at merlin@smoothbasket.store. If the return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For any questions regarding returns, please contact us at merlin@smoothbasket.store.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-day cooling off period in the European Union If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. The receipt or proof of purchase is also required.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at merlin@smoothbasket.store