Refund policy

We have a 14-day return policy, which means customers have 14 days after receiving their item to request a return. To be eligible for a return, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at merlin@smoothbasket.store. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted. If you have any questions about returns, feel free to reach out to us anytime at merlin@smoothbasket.store.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Sale items and gift cards are not eligible for return.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day right of withdrawal in the European Union
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since the approval of your return, please contact us at merlin@smoothbasket.store